Above and beyond! His knowledge of each animal was extensive and we learned so much. And then the sloth preservation area gave us the opportunity to see the animals! Allan, the guide who led us through the preservation area was amazing! He ensured we all saw each animal and then used his binoculars and our phones to help us take the most fantastic pictures. We didn’t actually see many animals on the hike but the experience of the rainforest itself was so interesting. The rainforest walk was not difficult but we were glad we wore closed running shoes! Lots of steps to the waterfall but worth it! I think there are various options re length of hike - I’m guessing ours was only 1.5-2k and I wish we went further. I would NOT recommend this company to anyone. These guys think they can do whatever they want and don’t care about their clients….subcontracting everything out but happily taking my money. Him and his coworker said something in Spanish and then they just laughed at me. The next day I went to see Douglas and explained what had happened. I was then driven back in another car (with no AC) and again two hours later I arrived back at my hotel….completely frustrated. In any case I headed off down this shallow river with my guide and 45 minutes later the excursion was over. Just before arriving at our destination, I was told that i would not be in a group but rather I’d be by myself in a rubber kayak. The driver was speeding most of the way(over 120 km hour), with children and adults on the vehicle. Well over two hours later we arrived at our destination. Finally it was sorted out and off we went. Shorty after that they realized that they had the wrong people in the van. We started off to another hotel to pick up 4 more people. I was ready at the pick up spot along with another couple from my hotel and was introduced to Carlos who was the person in charge (from a different company). I was told that the drive would be about 1 hour. Two days later Douglas said he had enough and we would leave on Wednesday at 7:30 a.m. He said that yes they did offer this but I had to wait until it filled. I asked if there were any 1/2 day white water rafting excursions. I was staying at Occidental Tamarindo when I met Douglas by the poolside. I recently purchased an excursion from side by side. For a company like this there should always be a plan to pay customers back their money in case of cancelation or emergency. But my suggestion is not to book through this company because they will give excuses as to how they dont have access to get you your money and a run around. He wrote an email in agreement of being reimbursed. I eventually made a complaint with the hotel disputed the charges with my bank. Now they are not with the hotel I'm traveling solo why would I encourage anyone to my room. Needless to say I was given multiple reasons why the best way was to dispute the charges and also suggested that he would see how he can get me the cash from some people and he can come to room and slip it under my door. Leo insisted that his bank does not all that. He told me dispute the charges with my bank I stated he can refund the money back to the card. After about 1hr Leo said to me there was an issue with the bank card and they couldn't get the money and asked if I had PayPal which I don't. Later in the day I was told that his partner went to get the money and to come back, I obliged and when I did his partner had not yet reached so I waited. Leo asked if I can come back later on in the day for the cash (I payed by card) and I agreed. Leo tried to sell other tours to which I declined because it involved activities that I had already did previous days. The day of the tour I was told it was canceled due to the inclement weather the day before. I recently stayed at Occidental Pappagayo in Costa Rica booked the rainforest tour hike to see the sloths.
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